Local delivery — Punta de Mita to Conchas Chinas: $464 MXN for delivery and pickup when equipment rental is below $1,200 MXN; free for rentals of $1,200 MXN or more.
Mismaloya, Sayulita and San Pancho: $580 MXN for delivery and pickup when equipment rental is below $2,000 MXN; free for rentals of $2,000 MXN or more.
These fees and rental minimums include VAT. Each fee covers delivery and pickup together. Store pickup and return are free. Boat-access properties require a separate transport quote; boat costs are additional and are not waived by the free-delivery minimum.
For boat-access properties or a location not listed, please contact us before payment to confirm the transport quote. See our Delivery Areas & Pickup Costs page for details and examples.
Regular delivery and pickup hours are 10:30 a.m.–3:00 p.m. Arrangements depend on our route and property access. Please notify your hotel or property manager and provide a local contact if available. To request a rental extension, contact Baby Vallarta at least 24 hours before your scheduled return time. Extensions are subject to availability and written confirmation.
There is no minimum number of rental days. A minimum equipment rental amount of $400 MXN applies. Delivery and pickup charges depend on your location and rental amount; the minimum for free delivery is different from the minimum rental amount. Please contact us if you need help confirming the total for your location.
We deliver to hotels, vacation homes and condos in Puerto Vallarta and the Riviera Nayarit, including Nuevo Vallarta, Bucerías, Punta de Mita, Mismaloya, Sayulita and San Pancho.
Please provide your property name and delivery address so we can confirm access and delivery arrangements. Boat-access properties and locations outside these areas require a separate transport quote before payment.
For bookings made on or after September 19, 2026. Earlier bookings retain the cancellation terms accepted when booked.
Your booking sets equipment aside for your family and involves preparation and delivery planning. Cancellation charges help cover this work and the loss of availability for other families.
Your rental refund at a glance
The table below applies to customer-requested cancellations, subject to applicable statutory rights. Transport is calculated separately.
| Cancellation notice | Rental refund |
|---|---|
| 7 full days or more 168 hours or more | 90% |
| 3 full days to less than 7 full days 72 hours to less than 168 hours | 50% |
| Less than 3 full days Less than 72 hours; same-day cancellations included | 0% |
| Voluntary early returns Unused rental days | 0% |
Refund percentages apply only to the cancelled equipment rental actually paid, after discounts and including VAT. Exactly 168 hours qualifies for 90%; exactly 72 hours qualifies for 50%. Same-day customer cancellations receive no rental refund. Early returns by choice do not qualify for a refund of unused days.
Transport is separate. Unused land transport is refunded unless documented, non-recoverable costs have been incurred, up to the agreed charge. Boat costs are retained only if paid or committed and non-recoverable under conditions accepted before booking; the $2,000 MXN estimate is not automatically forfeited. For partial cancellations, transport still needed for the remaining booking stays payable.
Send your order number and booking name by email or official WhatsApp. We count continuous hours from receipt of your notice to the original delivery or store-pickup start confirmed in writing, using Puerto Vallarta local time. For a confirmed time window, use its beginning. If no time was confirmed, contact us to clarify it before any retention is calculated.
The same table applies to cancelled items or days. Date changes require written confirmation and availability; moving a booking later does not reset its original cancellation deadline. Refunds are in MXN; bank exchange rates may differ.
Mandatory consumer rights take priority. Where a legal right of revocation applies, the legal refund rules replace this table. Customer cancellation retentions do not apply to rentals Baby Vallarta cannot provide.
Any agreed exception must be confirmed in writing for the specific booking.
Equipment is cleaned and inspected before delivery. Sheets and fabric materials are laundered between rentals.
You must inspect each item upon receipt and before allowing a baby, child or anyone else to use it. Check its visible condition, completeness, accessories and operation in accordance with the manufacturer’s instructions. Report any damage, missing part, abnormal operation or safety concern to Baby Vallarta before use. Do not use equipment that appears unsafe, and stop using it if a problem is discovered.
Follow the manufacturer’s instructions for assembly, installation and safe use, including age, weight and size limits and correct use of restraints and safety features. Do not modify equipment, make unauthorized repairs or add unapproved accessories. Manuals are available on request; ask for assistance before first use if you do not understand the instructions.
Parents, guardians and other responsible adults must provide appropriate supervision, including continuous supervision when the manufacturer’s instructions require it. Equipment does not replace adult supervision, and rental does not include childcare. Share instructions and warnings with anyone you authorize to use the equipment or care for the child.
You are responsible for consequences attributable to your misuse, negligence, breach of these obligations or failure to provide appropriate supervision, as determined by applicable Mexican law. See receipt, care, safe use and limitation of liability in our Terms & Conditions.
You must care for and safeguard the equipment, parts and accessories from actual delivery to you or your authorized recipient until actual return or collection by Baby Vallarta. Return all parts and accessories in the condition received, allowing for normal wear.
For damage, loss, theft or missing parts for which you are legally responsible, the applicable repair or replacement cost is payable. Lost or stolen equipment for which you are legally responsible is charged at its full replacement cost. Baby Vallarta will explain the description, amount and basis of the charge and have supporting evidence of the damage or loss and the claimed cost. Pre-existing damage, normal wear and defects attributable to Baby Vallarta are not charged to you.
An extraordinary cleaning fee of $400 MXN, including VAT, applies to each item that requires extraordinary cleaning. This covers excessive soiling that requires professional cleaning, such as vomit, sticky substances, markers, crayons or other difficult-to-remove substances.
Please report any incident promptly. See the equipment provisions and receipt, care, safe use and limitation of liability in our Terms & Conditions.
Pay securely at checkout using the available Stripe or PayPal payment options. Prices and checkout totals are shown in Mexican pesos (MXN). If you need another payment arrangement, please contact Baby Vallarta before placing your order.
We recommend booking as soon as your travel dates are confirmed. Equipment and delivery availability depend on your dates and location. For same-day requests, please contact us before placing your order so we can check availability and our delivery schedule.
Please contact Baby Vallarta as soon as you notice a problem and include your order number and a description of the issue.
If equipment is damaged or appears unsafe, stop using it. We will arrange the same or a similar replacement as soon as possible, subject to availability. If a replacement is unavailable, the paid rental amount for the affected item’s unused remaining days will be refunded, as described in our Terms & Conditions. Your mandatory consumer rights are not limited by this process.